Cancellation & Refund Policy

1. Transparent & Flexible Cancellation Policy

At Cabs From Mysore, we understand that travel plans can change unexpectedly due to schedule alterations, flight reschedules, or personal emergencies. We maintain an honest, customer-centric cancellation and refund policy with zero unnecessary penalties.

2. Cancellation Windows & Terms

Our cancellation cutoff timelines are categorized based on journey type and vehicle allocation:

A. Mysore Local Rides & Airport Transfers (Sedan / SUV)

• Notice Given > 6 Hours Before Pickup: 100% Free Cancellation. Full refund of any advance paid.
• Notice Given Between 2 and 6 Hours: Free rescheduling to a later time on the same date, or credit note valid for 6 months.
• Notice Given < 2 Hours or After Cab Dispatch: A nominal driver dispatch fee (₹300 for Sedans / ₹500 for SUVs) is retained to compensate the driver for fuel and mobilization; the remaining balance is refunded.

B. Outstation & Multi-Day Tour Trips (Coorg, Ooty, Wayanad, Bandipur)

• Notice Given > 12 Hours Before Departure: 100% Free Cancellation. Full deposit refund.
• Notice Given < 12 Hours: Single-day driver allowance is deducted, and all remaining advance is refunded immediately.

C. Large Group Vehicles (Tempo Traveller & Force Urbania)

• Notice Given > 24 Hours Before Pickup: 100% Free Cancellation with full advance refund.
• Notice Given < 24 Hours: As large capacity vehicles require special permit scheduling, 50% of the advance deposit is retained to cover fleet holding costs.

3. Flight Delays & Airport Rescheduling

For Bangalore Airport (Kempegowda International Airport – BLR) and Mysore Airport pickups, we actively track live flight status when flight numbers are provided at the time of booking. If your flight is delayed or rescheduled:

• We will automatically adjust your cab pickup time without imposing cancellation charges or penalty fees.
• If a flight is cancelled entirely by the airline, you may cancel your airport cab transfer with full 100% refund by sharing your airline cancellation notice.

4. Refund Processing Timeframe

All approved refunds are initiated promptly through the original method of payment:

• UPI / Google Pay / PhonePe: Processed within 2 to 4 hours of cancellation approval.
• Direct Bank Transfer (NEFT / IMPS): Credited within 24 to 48 business hours.
• We charge zero payment gateway processing or hidden deduction fees on standard cancellations.

5. Operator-Initiated Cancellations

In the extremely unlikely event that Cabs From Mysore is unable to fulfill a confirmed booking due to force majeure, extreme weather warnings, or sudden vehicle mechanical emergencies where no replacement is available:

• We will notify you immediately and issue an instant 100% refund of any token advance.
• Whenever feasible, we will arrange a complimentary vehicle upgrade at our own cost to ensure your journey proceeds smoothly.

6. How to Cancel or Reschedule Your Trip

To request a trip cancellation or modification, simply contact our 24/7 Mysore dispatch team with your booking reference or phone number:

• WhatsApp (Fastest): Send a message to +91 99021 51387 stating your name and trip date.
• Direct Phone Call: Call our helpline at +91 99021 51387.